Levelup Privacy and Data Protection Policy
Data protection matters from the moment an account is opened, and every player must be 18 or older to register with us. We handle personal and account details carefully, whether you play on desktop or in the mobile browser, with no app download required.
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When a player opens an account with us, we ask for the personal details needed to confirm identity and age, since registration is only open to players who are 18 or older. These details, together with payment information used for deposits, form the core of the account data we hold. Opening and verifying an account follows the steps described on our account creation page, which also covers the identity checks we carry out.
Why We Collect Account Data
We collect account and payment data for practical reasons: confirming that a player meets the minimum age of 18, processing deposits and withdrawals correctly, and being able to respond to account or payment queries. Payment-related data is tied directly to the methods and processing described on our deposits page. We do not ask for more than is needed to open an account, verify it and keep transactions moving.
Because our site plays in the mobile browser rather than through a downloadable app, no separate app-store account or app-specific data collection applies to how we operate on a phone or tablet.
What Data We Hold and Why
The table below groups the categories of information connected to an account with us and the purpose each one serves.
| Data Category | Purpose |
|---|---|
| Account details (name, date of birth, contact information) | Identity confirmation and age verification (18+) |
| Payment information | Processing deposits and withdrawals, see our deposits page |
| Device and browser data | Delivering the mobile browser experience, with no app download needed |
| Support correspondence | Responding to account and privacy questions sent to support@levelupcasino.com |
Each category exists to support a specific part of using an account with us, from signing in to withdrawing funds, rather than being collected without a clear purpose.
Your Options for Privacy Questions and Complaints
Any question about how account or payment information is handled can be sent directly to support@levelupcasino.com, which is the contact point published for players. We encourage reaching out before making a deposit or completing verification if a point of our data handling is unclear, rather than guessing at how it applies.
If a concern about personal data is not resolved through support, it can be raised as a complaint through our disputes process, which explains what happens after a complaint is submitted. Access to an existing account, including password recovery, is managed through sign-in, which is also the starting point if a player needs to check or update the details held on file.
Because registration requires confirming that a player is 18 or older, age-related data is treated as a baseline requirement for holding an account at all, not an optional field.
Privacy and Data Protection Questions
- What personal information does Levelup collect when I register?
We collect account details such as name, date of birth and contact information, along with payment information, as part of opening and verifying an account as described on our account creation page.
- Do I need to be a certain age to open an account with Levelup?
Yes, registration is only available to players who are 18 or older, and age confirmation is part of the account details we collect.
- How do I ask Levelup about how my data is used?
Privacy and account questions can be sent to support@levelupcasino.com, which is the contact point published for these queries.
- Does playing in the mobile browser change how my data is handled?
Our site plays in the mobile browser rather than through a downloadable app, so there is no separate app-store data collection involved in mobile play.
- What happens if I have a complaint about my personal data?
A complaint that is not resolved through support can be raised through our disputes process, which explains the steps that follow submission.
- Is my payment information connected to my deposits at Levelup?
Payment information collected during account verification is used to process deposits and withdrawals, as covered on our deposits page.